At Puella Noors, we strive to provide efficient and reliable shipping services to enhance your shopping experience. Here are the details regarding our delivery and handling procedures:
Shipping Partners:
- We offer shipping services via Poslaju for deliveries within Malaysia.
- Teleport pink by Airasia for Singapore & Thailand (Please Direct Message us on Instagram @puellanoors or email us at puellanoors@gmail.com to proceed with Teleport Pink).
Processing Time:
- Orders are typically processed for shipping within 3 to 5 working days (Monday to Friday). Please note that during product launches or festive periods, processing times may be extended.
- Duties and Taxes: All duties and taxes incurred during shipping will be the responsibility of the customer (if any).
Missed Deliveries:
- If the delivery of your package is missed and it is reverted back to Puella Noors, the shipping charges for re-sending the package to your address will be borne by the customer.
Cash on Delivery (COD):
- Please note that Cash on Delivery (COD) is not available as a payment option (Unless needed, please Direct Message us on Instagram @puellanoors or email us at puellanoors@gmail.com to proceed).
Special Shipping Requests:
- For countries not listed or for any special shipping requests, please reach out to us at puellanoors@gmail.com, and our team will be delighted to assist you with alternative shipping options.
At Puella Noors, we are committed to ensuring a smooth and transparent delivery process. If you have any queries or require further assistance, feel free to contact us. Thank you for choosing Puella Noors for your fashion needs.