Welcome to Puella Noors Customer Care!

At Puella Noors, we deeply value your satisfaction and are committed to providing you with the best customer care experience. If you have any questions, concerns, or simply want to connect with us, our dedicated team is here to assist you. Here's how you can reach us:

Contact Information:

  • Email: puellanoors@gmail.com
  • Instagram Direct Message: @puellanoors

Our Services:

General/Order Inquiries: If you have questions about your order, tracking, or need assistance with the ordering process, our team is here to help. Simply reach out via email or phone, and we'll ensure a prompt response.

Product Information: Unsure about sizing, fabric, or styling options? We can provide detailed information about our products to help you make the right choices

Returns and Exchanges: If you're not completely satisfied with your purchase, our customer care team will guide you through the return or exchange process. Your satisfaction is our priority

Please review our Exchange and Refund Policy for a smooth and transparent experience.

Eligibility Criteria for Exchanges and Refunds:

  • Only full-priced items in their original packaging, unworn, unwashed, undamaged, and unaltered, are eligible for exchange or refund.
  • If the items received differ from your order, we are committed to resolving the issue promptly.

Customer Responsibilities:

  • Customers are responsible for the shipping and handling fees incurred when returning items to Puella Noors unless an error occurred on our part.
  • Puella Noors will cover the shipping and handling fees in cases of incorrect shipments.

Exchange Details:

  • Exchanges can only be made once, and all exchange transactions are considered final.
  • A shipping and handling fee will be applied to customers for approved exchanges.

Pricing Adjustments: 

  • No refund will be provided if the exchanged item's value exceeds that of the originally purchased item.
  • Customers will be required to pay the difference if the exchanged item's amount surpasses the price of the initially purchased item.


HOW TO EXCHANGE:

We want your exchange experience with Puella Noors to be effortless and satisfactory. Follow these simple steps to initiate an exchange:


Initiate Exchange Request:

    • Email us at puellanoors@gmail.com within 2 days of receiving your parcel.
    • Include essential details such as the reason for the exchange in your email.
    • Secure Shipping: For a secure and traceable exchange process, send the items using a reputable courier service with tracking.Ensure the safety of your exchange items in transit. Puella Noors will not be held responsible for any loss during transportation & don't forget to email us the tracking number for your reference.
    • Exchange Approval: While we strive to accommodate every exchange request, Puella Noors reserves the right to deny exchanges based on certain conditions, even if the specified criteria are met. We will notify you promptly regarding the status of your exchange request.


Please note that exchanges are subject to the terms outlined in our Return & Exchange Policy. If you have any questions or concerns during this process, feel free to reach out to us at puellanoors@gmail.com. We appreciate your understanding and cooperation. 


Feedback and Suggestions: We value your feedback! Whether it's a compliment or a suggestion for improvement, we'd love to hear from you. Your insights help us enhance our products and services. Don't forget to tag us @puellanoors !


Thank you for choosing Puella Noors. We appreciate your trust in us and look forward to serving you with the utmost care and attention.


Warm regards,

Puella Noors Customer Care Team